Delivering quality service
In an ideal world there are plenty of clients and your company continues to grow and make money. Unfortunately, there are hundreds of other factors and pressures that mean the business environment is changing and no business can relay on its operations today continuing to be adequate or relevant in the future. For this reason, it’s important that your professional services team has complete control over three key challenges: resource management, service (or project) management and billing.
How we can help
The processes within the three key areas can be designed to help streamline and reduce manual work to achieve a better business performance. We can help you design these processes and implement and integrate the appropriate technology to deliver benefits such as:
tracking processes from end to end to provide better reporting
improving the approach to recruiting, onboarding, and managing staff data including entitlements
implementing project management and service delivery tools to help you manage time, cost and quality of your services
utilising modern timesheet systems for on-time and accurate billing
integrating accounting systems to gain real-time data on business performance
establishing better customer-facing tools to engage and capture customer data.
Each business is unique in its people, processes and level of technology, and our approach will deliver:
direct and real-time visibility of your data and information between systems
systems that grow as your business drivers change
modern cloud-based technology that allows you and your staff to work anywhere
secure storage and backup management to ensure your information is safe
linkages between all systems to save in data manipulations and errors
connections to customers to allow them to provide the information you need.