Communication

Communication 2019-08-14T15:29:46+00:00

Changing the way businesses communicate

There are many forms of communications when running a business. But are you aware that the latest developments in communication can enable greater potential for your business?

An efficient communications framework paves the way for streamlined information flow between your clients, staff and business.

Digital communications

Getting the best out of inbound communications from customers or establishing effective options for staff to communicate can be challenging.

Providing simple interactive options for communications is the key to avoiding issues or mis-communications in processes and information flow.

The key types of digital communications below and their benefits can be combined to deliver improvements within your business.

Internet

Being connected to the internet is crucial for any business, it facilitates a host of options for technology and potential efficiency gains and forms a good foundation to grow the business.

Some benefits include:

  • Work location flexibility – work from anywhere when you have reliable and consistent internet access.

  • Cloud computing – with a high bandwidth internet connection it is possible to run your whole business from the cloud with no need for hardware or applications like file servers on your premises.

  • VoIP communications – VoIP or voice over IP will lower telecommunication costs for businesses, as long as you have a stable and reliable internet.

  • Internet used to be a luxury but now is a business necessity.

NBN Roll Out Map

Voice

Take office calls from anywhere on any device – from multiple office locations and different devices, you can even route calls from your desk phone to your mobile.
Low cost-per-call is a VoIP telephone system that utilises Internet Protocol to make calls. Instead of using traditional copper telephone lines, all communication data is turned into internet traffic.
You can create a professional business appearance by having a digital receptionist answer your phones.

Overview

Portability

You can access your VoIP telephone system is available all over the world. Using any broadband connection, you can log in to your VoIP telephone, and you will get a dial tone. VoIP systems are also accessible via email or while you are traveling. Simply take your headset or IP phone, and you can contact staff or clients with a low cost call.

Saving Money

The cost of using a VoIP telephone is much cheaper than using a conventional phone. Making long distance phone calls is also cheaper when using a VoIP provider.

Flexibility

With a VoIP system, you can still use your conventional phone and a VoIP converter or VoIP telephone adapter. A VoIP converter looks like a USB memory stick, which you can easily plug into any computer. A VoIP converter will sense signals that are emanating from traditional or analog phones, and convert them to digital data that can be routed over the internet. A computer must be turned on for the service to work.

Multi-Functional

Aside from making phone calls, you can also conduct videoconferencing through your VoIP phone. This allows you to stay in touch with your co-workers and clients to discuss important deals, affairs, meetings, files, documents and agendas no matter where you are.

Features

Extensions

You can create an unlimited number of extensions for physical handsets, softphones for use on PCs or mobile apps. Extensions facilitate communication flexibility and mobility for users and do no need to be linked to an external number.

Digital Receptionist

The “Digital Receptionist” is also known as an auto attendant or IVR and can automatically answer phone calls and present callers with a menu of options, for example: “For sales, press 1. For support, press 2 or wait to be transferred to the operator.”

Ring groups and queues

Ring groups are a good way to manage bulk calling e.g. calls for specific departments. A call queue allows the caller to be put in a queue while listening to audio (i.e. on hold) before an extension is available to pick up the call; it also allows for extensions to log in and out of the queue.

Custom call routing

With a digital PBX, calls from specific numbers can be routed to certain extensions or groups and also routed to external numbers and mobiles if the user is away from their desk.

Mobile app

Using the mobile app on your phone means you can answer and make calls for your business from any location. You can also transfer calls to colleagues without asking customers to call another number.

Integrations

Because VoIP calls are internet-based, hosted PBX systems are easier to integrate with the business applications you use every day. You can do things like place outbound calls through Outlook or other email clients, or bring up a customer record with that customer’s inbound calls.

Unified Communications

No matter how big or small your company is, the right unified communications solution can take your business communications to the next level, help to improve collaboration, boost productivity, increase mobility and enhance the customer experience.

Video and Messaging

There is a huge business benefit to being about able to see someone you are meeting with without having to physically be there. Setup correctly, with faster internet speeds mean that video and messaging can deliver great efficiencies to your communications needs. Integrated video conferencing allows easily scheduling of meeting with calendars without extra software and engagement increases also with face to face meeting rather than just audio communications.

Overview

Online meetings

Work like you’re all in one room, even when you’re not. From team meetings to live streaming a meeting, or dialling into a conference call … these features are available in Microsoft Teams.

Communicate across devices

Successful communications require the right audio devices. Our partner ecosystem offers certified devices which are reliable and enhance your experience.

Messaging

Messaging apps allow you to respond quickly to employee questions and concerns. Similarly, one-to-one and group messaging lets co-workers collaborate in real time.
Timely notification and presence – with alerts and notifications, instant messaging apps for business make sure that employees never miss a memo, workshop or group messaging thread it also allows for a digital presence to be seen.
Recordkeeping – enterprise instant messaging saves chat history, keeping a record of discussions in the messaging app so that no communication gets lost.

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