Connect with customers

Connect with customers 2019-08-12T21:53:07+00:00

The Modern Customer

Consumers expect a business to provide digital self-service components to help answer questions and guide decisions. Over 70% of customer interactions with businesses are digital.

You may bend over backward to provide a customer with an amazing experience when they interact with you face-to-face. But if you’re not addressing the other 70% of that experience you’re missing opportunities to develop your relationship with that customer.

For example, 76% of people who interact with a local website visit the physical business within 24 hours. When your website connects with people, you can drive foot traffic.

An interactive digital business lets you make the most of customer interactions and build a relationship to your brand.

Customer interaction

There are many ways to digitally interact with customers, but the most common is with a website. Within a website there are a variety of elements that enhance their experience with your business such as having the ability to buy products, fill in forms, engage with social media, make a booking or log into portal to review information.

Some of the benefits and capabilities of these digital elements are detailed below.

Website

We use the world’s most preferred website development platform in today’s market: WordPress. It bundles together a group of powerful features, in addition to being simple and user-friendly for developers and users alike.

Overview

Simplicity of operations

The simplicity and ease of WordPress make the process efficient, and productive. With WordPress, you can anytime create a new web page and publish content quickly and efficiently.

Flexibility

WordPress is an open-source platform for website development and you can create any design for a variety of sites, from a personal blog to a complete business website.

Cost effectiveness

Being open-source, WordPress is cost effective, design and development can be quite affordable and the maintenance costs are relatively small.

Extensions and plug-ins

WordPress is a feature-rich website development platform that meets many different needs. Use of plug-ins enhance the features and functionality of your website.

Easy user management

A website has several roles: the administrator to manage web pages, writers and editors to manage content, users or subscribers to create and manage their profiles. WordPress makes the management quick and easy.

Look and feel

WordPress is designed to allow you to create a website to match your personal or business style. The look and feel can be developed to be clean and simple or to a custom graphically designed feel to match your needs.

Features

Inbuilt comments

When you write and publish a blog on your WordPress website, your friends and followers can put their comments using WordPress’ built-in comments feature. Importantly, you can manage or moderate those comments too.

Upgrade and support

With WordPress, you are provided with ongoing updates to the software, which means your site excels in security and performance, while Tempus provides the oversight and support for these upgrades.

Responsiveness

Having a responsive web design for all devices is imperative for business websites. WordPress offers out-of-the-box responsiveness, which makes your site capable of running seamlessly on any chosen device.

Media management

You can add images, videos, and other media items to your website. Simply drag the media content from your computer and drop it into the uploader to get it uploaded. Use the image editing tools if required.

Easy social media integration

WordPress integrates with social networks, so there is no need to login to your social accounts separately to let the users know that you have fresh content on your website.

Compliance

W3C compliance

WordPress is compliant with W3C standards so that the site functions smoothly in any browser.

Minimal coding

The CMS eliminates an extensive need for coding  so you can manage content, create drafts, revise your posts, insert media, plan the publications, and do much more, with minimal coding.

Dependable security

WordPress comes with powerful tools and plugins for security updates, making it a dependable, secure platform.

SEO friendliness

WordPress offers a range of components to reach high search rankings for your website. WordPress sites have simple and constant codes, which makes them ideal for Google indexing.

eCommerce

Online shopping is essential for any retail business. Consumer buying and service delivery standards set by larger retailers mean consumer’s expect the same online retail shopping experience from all modern business. We support businesses in the challenge of meeting and maintaining this service. eCommence platforms have various features and detailed below are some of core features that we can implement. These platforms combined with other essential services such as POS, inventory and accounting complete your retail service.

Contact us to discuss your requirements.

Storefront

Tempus can deliver a look and feel that matches your brand and specifically designed to meet your needs. All our websites are mobile commerce ready and we use leading eCommence platforms to develop your online retail experience for your customers.

Your online store comes with a full-featured content management system:

  • shopping cart, SSL certificate on all pages, content, credit card, and transaction information is protected.

  • can accept Visa, Mastercard, Discover, and American Express plus others via leading payment gateways of your choice such as Stripe, PayPal, and more.

  • automatic carrier shipping rates; receive automatic shipping rates from major shipping carriers like Australia Post and more.

  • set up shipping rates by fixed-price, tiered pricing, weight-based, and location-based rates.

  • automatic taxes based on your location.

Store management

The features in each platform include:

  • Customer profiles – learn more about your customers and their shopping habits. Find their contact info and order history at a glance.

  • Customer accounts – encourage repeat shopping by enabling customer account creation at checkout. Your customers can also check out as a guest without creating an account.

  • Order processing – process one or multiple orders with just a few clicks, making your daily order management fast and hassle free.

  • Integration – integrate with other applications like Unleashed, Shipstation, TradeGecko to enhance the features of your site.

  • Refunds – refund some or all of an order to the payment method used and have your inventory updated automatically.

  • Email templates – design and customise your automated store emails with the look and feel you want.

Marketing to clients

Providing mechanisms for your customers to buy products is critical for any successful online store. We can help you with products that provide:

  • Search engine optimisation – help potential customers find your online store using search engines.

  • Abandoned checkout recovery – recover lost sales by automatically sending an email to prospective customers with a link to their abandoned shopping carts, that encourages them to complete their purchase.

  • Discounts – improve sales and customer loyalty by creating highly targeted discount codes.

  • Gift cards – your customers are able to purchase a gift card for someone else, or you can use gift cards as store credit.

  • Social media integration – include social media integration, such as Pinterest, Instagram, Facebook, and Twitter.

  • Product reviews – engage your customers and encourage sales with the option to leave product reviews on your website.

  • Sell on Facebook and eBay- your Facebook or eBay market places can be integrated to browse your products and make a purchase without leaving either platform.

  • Google Analytics – Google Analytics works with your online store so you can track sales, visits, and referrals to better understand consumer behaviour.

Inventory

Managing your products, stock levels and prices is important to the success of your online store.

  • Management – manage your entire inventory. Track stock counts and automatically stop selling products when inventory runs out.

  • Product variations – offer different variations of your products, such as multiple sizes, colours, materials and more. Each variation can have its own price, SKU, weight and inventory.

  • Product Catalogue – organise products by category, type, season, sale and more.

  • Product images – add multiple images for your products.

  • Digital products – customers can order and download your digital products from your online store.

  • Import/export – import or export your products to CSV excel files.

  • Unlimited products – there’s no limit to the number or type of products you can sell.

  • Dashboard – an actionable dashboard of your sales, orders and traffic helps you make the right choices.

  • Product reports – analyze and gain insight into your store’s performance such as viewing which products are selling and which ones aren’t.

Hosting

All digital solutions live somewhere – and typically this is on servers outside your business. We use a variety of top providers to suit the business needs and your budget, including AWS, Azure, Digital Pacific, Web24, SiteGround and more.

The hosting services we provide all include key features such as:

  • High bandwidth – to cater for the number of visitors or traffic to your applications.

  • SSL certificate – 256-bit SSL certificate to keep your customers’ information and business data secure.

  • Upgrades – keeping software up to date with the latest updates ensures your technology is current and secure.

  • 99.98% uptime and 24/7 monitoring – no need to worry about downtime, we work around the clock to make sure your website is always online.

  • Hardware – options for dedicated or shared hardware to cater for any business requirement.

  • Backup – we have many configurable backup options and regular backups to keep your data safe.

  • Geography – your data can be saved in your preferred location.

  • Software – Windows and Linux based hosting option are available based on the application requirements.

Bespoke Applications

Tempus can deliver bespoke software solutions that are tailored to your exact requirements. Custom software is sometimes a better choice than the standard off-the-shelf software designed for everyone, as bespoke software is specially developed for you.

You can have the software or system fully integrated with your processes, with the exact features that you need, and working exactly the way you want it to work. Tempus can offer the full lifecycle of software consultancy services including application support, development and design.

Because each client has their own specific needs, we provide all types of activities related to software development. The full lifecycle includes:

  • business analysis

  • requirements analysis

  • solution design
  • solution architecture
  • estimations

  • planning

  • user interface design

  • software development

  • data migration

  • quality assurance

  • testing

  • documentation

  • installation/deployment/publishing

  • re-engineering and modernisation

  • project management

  • support and maintenance

Portal

Client and member portals let businesses connect with their clients, as well as plan, share files, chat, discuss, manage, organise events and tasks within a confidential online environment.

Collaboration

The use of client portals is becoming popular among business that collaborate with multiple clients or businesses. By utilising portals, businesses adopt a collaborative culture within their own operations.

Marketing

Lay the foundations for a loyal customer base. When people sign up to access your portal – whether it’s a free or paid membership – they are entrusting you with their email address and their time and money.

Access

Make it easy for both you and your client to keep up to date with the what’s on offer.

Income

When you are offering a product, premium content or service through a portal site your customers are paying you for the right to access your content.

Communication

All files and documents can then be accessed online, different areas within the business can manage tasks and schedule events, as well as communicate both remotely and internally through online portals. This enhances productivity for your employees.

Forms

A web form is one of the best ways to get input from prospective customers and indirectly establish a relationship with them. The time you spend in bringing the customers to your website should be complemented with providing an avenue for them to sign-up, register, contact or purchase your services.

  • Cheaper – there is no need to print paper forms, and waste money on postage or processing data once received from customers.

  • Faster – no time is wasted waiting for delivery as information is gathered automatically.

  • Customer tailored – by using tailored forms, you can get access to clear and useful information.

  • Easy data handling –  data entered in the form can be quickly evaluated and analysed. This significantly reduces the time between collection of data and its evaluation.

  • Convenient – participants can pick a moment that suits them to submit their form. Also, the user can take their time to provide longer and more detailed answers to questions.

  • Branding – forms can be styled to match your brand.

  • Easy follow up – you can easily follow up with customer by just sending them an email.

  • Customers like options – providing all the possible ways to contact you (i.e. phone number, address, email and web form) allows your customers to choose the contact method they prefer.

  • Information you need – forms give you the ability to control the type of information you collect from your customer.

  • Trackable – setup analytics so you can track how many people visited your form and how many actually filled it in. Also track which of your marketing efforts is converting the most.

  • Back-ups – customer submissions are always available not lost over time or due to error.

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